Refund & Return Policy

We want you to shop with confidence at VEXGERAR. If there is an issue with your order, our support team is here to help with a fast, fair, and straightforward solution.

Effective Date: April 15, 2026

1. 7-Day Return Guarantee

You may request a return within 7 days of delivery if your item arrives damaged, incorrect, or significantly different from what you ordered. To help us process your request quickly, please contact us as soon as possible after receiving your package.

2. Free Replacement for Damaged or Wrong Items

If you receive a damaged item or the wrong product, we will provide a free replacement at no extra cost. In many cases, you will not need to return the original item before we resolve the issue.

3. How to Request a Refund or Return

1. Email our support team within 7 days of delivery.
2. Include your order number, a short description of the issue, and clear photos if the item is damaged or incorrect.
3. Our team will review your request and reply with the next steps.
4. If approved, we will issue a refund or arrange a replacement based on the situation.

4. Refund Processing

Once your refund is approved, it will be processed back to your original payment method. Processing time may vary depending on your bank or payment provider, but we always aim to handle approved requests as quickly as possible.

5. Important Notes

• Please make sure your shipping address is correct before placing your order.
• Requests submitted after the 7-day window may not be eligible for refund or replacement.
• We reserve the right to request additional order details when needed to verify a claim.

6. Contact Support

Need help with an order? Our support team is ready to assist you.

• Email: 1280901810@qq.com
• WhatsApp: [To be added]